Terms & Conditions

Definitions

"We/Us/Our" means Crypto Travel, operated by Crypto Travels Ltd, and (where stated) our contracted operations partners. "You/Customer" means the person making a booking. "Supplier" means airlines, hotels, consolidators, accommodation providers, or other travel service providers that fulfil travel services. "Fare Rules" are the airline's conditions for changes/refunds. "Service Charge" is our markup included in the site total. "Admin Fee" is our fee for processing eligible refunds, changes, or support actions where applicable. "MoR" means Merchant of Record (the entity handling payment processing). "Operating Carrier" is the airline operating your flight.

1) Scope & acceptance

These Terms govern all searches and bookings made on this website. By making a booking, you agree to these Terms and to our Privacy Policy. If you do not agree, do not proceed.

2) Parties, roles & Merchant of Record

• Website operator: This website is operated by Crypto Travels Ltd (Company No. 15561576), registered at 17 Huxley Avenue, Manchester, England, M8 0LX. We act as an online travel agency connecting you with Suppliers.
• Merchant of Record: Card and crypto payments are processed by Crypto Travels Ltd (Company No. 15561576), 17 Huxley Avenue, Manchester, England, M8 0LX.
• Customer service: Customer support, assistance, and service/issuance operations may be performed by UKVibes Ltd trading as Travel Vibes UK (Company No. 14635905) under contract for service delivery.
• Ticket issuance: Flight tickets may be issued under partners' IATA accreditation and, where applicable, ATOL protection. Unless expressly stated, we do not sell packages within the Package Travel and Linked Travel Arrangements Regulations.
• Your contract of carriage is with the airline(s) named on your ticket, and any accommodation contract is with the relevant hotel or accommodation supplier.

3) Accuracy & availability

We aim to keep prices, taxes, surcharges, baggage, schedules, hotel rates, availability, and policy summaries accurate, but they may change before confirmation or ticketing. Services are provided on an "as available" basis and may be affected by Supplier systems, hotel and flight APIs, payment providers, email systems, maintenance, or outages.

4) Booking & payment

• Full payment is due at booking unless stated otherwise.
• Accepted methods may include: cryptocurrency via Coinbase Commerce; card via Stripe; and bank transfer on eligible booking flows or by request, confirmed only after cleared funds.
• Some bookings may support deposits and later balance payments. Where offered, any eligibility, deadline, and payment schedule will be shown during the booking journey or in your booking record.
• For certain eligible flight bookings only, instalment plans may be available subject to approval. Instalments are not guaranteed and are not currently offered for hotel-only bookings unless we expressly state otherwise.
• Prices appear in your chosen currency; for crypto, the rate is fixed at checkout. We may refuse or cancel any booking for fraud prevention, compliance, payment failure, or availability reasons.

5) Fees, service charge & admin fees

• Service Charge (10%): included in site totals; non-refundable if you cancel voluntarily.
• Refund Admin Fee: may apply where refunds are permitted by Fare Rules or supplier terms, in addition to airline, hotel, consolidator, or other supplier penalties and any third-party costs. We may waive this fee at our discretion in supplier-caused cases.
• Other service fees (if applicable) for post-booking support, changes, corrections, or exceptional handling will be communicated before actioning.

6) Crypto payments

• Irreversibility: Blockchain transfers cannot be reversed. Verify the network and address before paying.
• Network fees: You are responsible for miner/validator fees; these are non-refundable.
• Under/over-payment: If underpaid due to fees, slippage, or network conditions, we may request a top-up before confirmation. Over-payments may be refunded less applicable network fees.
• Refund settlement: Where a refund is permitted, it will be processed in the applicable settlement currency based on the payment method and processing requirements at the time of refund. Original FX is not guaranteed.
• Supported assets only: Pay only with the currencies and networks shown at checkout. Using an unsupported asset or network may result in loss of funds.

7) Customer responsibilities

• Ensure names, dates, room details, guest counts, and other booking information are correct before confirming; post-booking changes may incur supplier charges plus our admin fee where applicable.
• For flights, check passport validity, visas (including transit visas), entry restrictions, and health requirements for all destinations and connections.
• Allow adequate time for check-in, security, immigration, and arrival requirements, and monitor your email, supplier messages, or airline apps for updates.
• Self-transfer & separate tickets: If your journey relies on separate tickets, missed connections are not protected by airlines.
• Hotel stay requirements: You are responsible for reviewing room policies, occupancy rules, local tax requirements, and any supplier-specific conditions before confirming.

8) Cancellations, changes & refunds

• Voluntary cancellation: Unless stated otherwise at booking, travel services may be non-refundable. If a booking is refundable, any refund is calculated under the relevant Fare Rules or supplier terms and is subject to supplier penalties and our applicable Admin Fee. The 10% Service Charge is non-refundable.
• Date/time or booking changes: Only if permitted by Fare Rules or supplier terms; subject to supplier charges and our Admin Fee. Any fare, rate, or price difference applies.
• Airline- or supplier-initiated changes/cancellations: We will inform you using your provided contact details and assist with options offered by the airline, hotel, or consolidator. Any refund will follow supplier rules. Our Admin Fee may apply; we may waive it at our discretion.
• Timelines: Refund processing is supplier-dependent. Typical airline refund timeframes may be 6-12 weeks from submission, but some suppliers may take longer. Payment-network and processing timelines may add delays.

9) Schedule changes & EC261/UK261 (informational)

Rights for denied boarding, long delay, or cancellation are determined by the operating carrier under EC261/UK261 or other applicable laws. Airlines decide eligibility and remedies (refund, reroute, or compensation). We will help you communicate with the airline but do not control those decisions.

10) Liability limitation

• We are not liable for injury, loss, damage, delay, or inconvenience caused by airlines, hotels, airports, border agencies, payment providers, or other third parties.
• Our maximum aggregate liability related to a booking is limited to the amount you paid us for that booking.

11) Force Majeure

We are not responsible for failure or delay due to events beyond reasonable control, including strikes, severe weather, natural disasters, pandemics, political events, sanctions changes, supplier system failures, or air traffic control decisions.

12) Fraud checks, KYC/AML & sanctions

• We may conduct identity and sanctions screening and request additional documents. If you do not cooperate or do not pass checks, we may cancel a booking and refund in line with the applicable supplier rules and payment position.
• We may cancel any booking we consider fraudulent or suspicious and may involve law enforcement as required.

13) Ancillaries & special requests

Seat assignments, baggage, meals, assistance, bedding preferences, special requests, and other ancillaries are not guaranteed until confirmed by the relevant supplier; some may need to be arranged directly with the airline or hotel after booking.

14) Data protection

Your personal data is handled in accordance with our Privacy Policy. We share necessary data with Suppliers and service providers to fulfil and support your booking.

15) Communications & support

• Contact channels: We do not publish support email addresses on the website. Use the Contact form for new enquiries. Existing customers with a valid reference (CTXXXXX) may use WhatsApp +44 7960 610769 for service requests. Customer services & complaints: +44 7460 468775. Emergency issues: use the number shown on the Contact page (during published hours).
• Customer service is handled by UKVibes Ltd (trading as Travel Vibes UK). Payment processing is handled by Crypto Travels Ltd.
• My Bookings: access to booking information may require your booking reference, email address, and completion of any verification step shown on the website.

Note: For security and traceability, please keep communications on the channels above. Avoid sharing sensitive payment information outside the official payment pages.

16) Prohibited use

• No scraping, bulk extraction, reverse engineering, or automated access that circumvents our rate limits or security.
• No unlawful content or activity; no interference with site operation.

17) Pricing, taxes & obvious errors

Prices may change due to supplier taxes, fees, surcharges, repricing, or availability until confirmation or ticketing. We may cancel bookings for manifest or obvious pricing errors and refund amounts paid in full.

18) Chargebacks & disputes

• If you file a chargeback, we may suspend any parallel refund or goodwill payment until the dispute is resolved.
• You agree to cooperate and provide documentation we reasonably request. Any duplicate recovery (for example, refund and chargeback win) may be re-debited or invoiced to you.

19) Notices

Formal legal notices may be sent to the registered addresses of the relevant entities listed below and will be deemed received within the time permitted by applicable law:

• Crypto Travels Ltd (Merchant of Record)
  Company No. 15561576 - 17 Huxley Avenue, Manchester, England, M8 0LX.
• UKVibes Ltd trading as Travel Vibes UK (Customer service / operations partner)
  Company No. 14635905 - 7 Carlton Mansions, 20 Carlton Road, Manchester, M16 8BB.

Public support email addresses are not listed on the website. Use the channels in Section 15.

20) Governing law & jurisdiction

These Terms are governed by and construed in accordance with the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction over any dispute.

21) General terms

• Severability: If any provision is unenforceable, the remainder remains in effect.
• No waiver: A failure to enforce a provision is not a waiver of that provision.
• Assignment: You may not assign your rights without our consent. We may assign to an affiliate or in connection with a business transfer.
• Entire agreement: These Terms, your booking confirmation, and applicable supplier rules form the entire agreement between you and us.
• Headings: For convenience only; no effect on interpretation.

22) Changes to these Terms

We may modify these Terms at any time. Updated versions will appear on this page and take effect immediately unless stated otherwise.

23) Contact

For questions about these Terms, please use the Contact form on our website or the support channels outlined in Section 15.